Terms and Conditions

Terms and Conditions for Online Sale & Purchase of Goods

This page sets out the Terms and Conditions (T&Cs) ishop-hk governing all sales and purchases of goods effected through the online shop operated at http://www.ishop-hk.com/ . Use of the Website and placing orders thereat shall be deemed to imply your acceptance of the T&Cs.

1. Sales and Purchases

  1. Subject to the T&Cs, we shall sell and you shall purchase, the goods in accordance with the order you placed through the Website. We shall only accept Orders for delivery within the Hong Kong Special Administrative Region.
  2. We shall sell and deliver the Goods to end user customers only. You agree and warrant that the purpose of the purchase hereunder is for your personal use as an end user, and not for resale of the Goods (or any part or component thereof) to any third party or otherwise whatsoever. We reserve the right to decline your Orders if we have reasonable grounds to believe that the purchase of the Goods is not for your personal use as an end user.

2. Payment Terms

  1. Unless specified by us otherwise, all prices quoted on the Website are in Hong Kong dollars and are subject to adjustment at our absolute discretion at any time and from time to time without prior notice to you.
  2. The purchase price of the Goods shall be the price specified in the Confirmation. Notwithstanding the foregoing, we reserve the sole and absolute right to adjust the Price to reflect any change in the cost of the Goods due to any unforeseen circumstances and / or factors beyond our reasonable control, including without limitation, any foreign exchange fluctuation, currency regulation, change in tax duties / levies, increase in the costs of labour and materials or other costs of manufacture, change in delivery schedule at your request, or belated instructions or failure to supply us with requisite information or instructions on your part.
  3. Unless specified by us otherwise, payment shall be effected in Hong Kong dollars by way of Visa’s or MasterCard’s credit cards.
  4. Payment for the Goods shall be debited from your designated credit card upon our issuance of the Confirmation to you.
  5. Your credit card payment shall be processed by such service provider as we may engage. All payment details entered through the payment gateway of the bank collecting the credit card payment for us shall be encrypted.
  6. We shall not be liable for any loss or damage arising directly or indirectly from:
    1. your failure or omission to protect your personal data from being seen by other persons or otherwise obtained by other persons during the course of effecting the payment online;
    2. any of your omission to provide accurate information in the course of the online payment process; or
    3. other reasons in connection with the specified mode of payment.

3. Personal Data and Privacy

We will collect and use the information furnished by you in connection with the Order (“Information”) in accordance with the provision of clause 2 of the Legal Notice as posted on the Website and this Clause 3. By furnishing the Information to us, you are agreeing to our use of the Information as set out herein. The Information will at all times be governed by the terms of the Personal Data (Privacy) Ordinance. Please note in particular the following:-

  1. Collection of the Information shall be for the purposes of:
    1. providing you with the Goods in accordance with your Order;
    2. maintaining our records relating to you and your Order, in order that we may provide maintenance, guarantee and other services to you (if applicable);
    3. sending you information relevant to your Goods and advertising and promotional materials which may be of interest to you;
    4. determining the amount of indebtedness owed to or by you (if any);
    5. collecting any amounts outstanding from you; and / or
    6. any purposes directly and indirectly relating to any of the foregoing.
  2. We will keep the Information confidential, but we may from time to time provide the Information to:
    1. any governmental or statutory authorities pursuant to statutory or judicial order or in compliance with applicable laws;
    2. any other member(s) of ishop; and / or
    3. any other person on a need-to-know basis who is under a duty of confidentiality to us, including without limitation, the Payment Processor.
  3. We shall not accept any responsibility or liability whatsoever for any loss or damage suffered or incurred by you as a result of any use or misuse of any of the Information by any third party under whatever circumstances. You acknowledge and agree that your provision of the Information is made entirely at your own risk.

4. Delivery of the Goods

  1. Subject to Clause 5.2, the Goods will be delivered to you at your designated address (“Delivery Address”) within the Delivery Zone (as defined below) on such date as specified in the Confirmation (“Delivery Date”). Delivery will normally be made between 11:00 a.m. to 6:00 p.m. on a weekday from Mondays to Saturdays (excluding Hong Kong public holidays). For the avoidance of doubt, we will not make any delivery of Goods to any place that falls beyond the Delivery Zone.
  2. Where delivery of the Goods is to be made to a Delivery Address, such delivery shall be made subject to your payment of a delivery charge as we shall advise.
  3. For the avoidance of doubt, the amount of delivery charge paid to us (if any) shall not be offset against the cost of installation or other services payable by you (if applicable).
  4. We reserve the right to revise any terms of the delivery service (including but not limited to the Delivery Zone and the delivery charge) from time to time without prior notice. All delivery charges paid are non-transferrable, non-refundable and non-exchangeable for cash or goods once the Order is confirmed pursuant to Clause 2.4.
  5. We will endeavor to deliver the Goods within 5 Working Days after the date of the Confirmation. Notwithstanding the foregoing, time of delivery of the Goods shall not be of the essence in the Contract and are only our best estimate. We reserve the right to change the Delivery Date from time to time upon service of reasonable prior notice to you, whereupon you shall accept delivery of the Goods on such revised Delivery Date as we may advise. Under no circumstances shall we be liable to you for any delay (howsoever caused) in respect of the delivery of the Goods (whether or not the same has been notified to you). For the purpose of this Clause 4.5, “Working Day” shall mean a day which is not a Saturday or Sunday or a bank or public holiday in Hong Kong.
  6. To protect your interest and as record of delivery, we will require you or your authorized representative, as the case may be, to produce your / his / her original identity card or identification document and written authorization (if applicable) and such other documents as we may require for verification upon delivery. We reserve the right to decline delivery of the Goods in the event that our request hereunder is not duly complied with.
  7. You shall take delivery of the Goods on the Delivery Date or revised Delivery Date, as the case may be. In the event that you fail to take delivery of the Goods as required hereunder and without notifying us at least 48 hours prior to the Delivery Date or revised Delivery Date, we shall be entitled to, without prejudice to our other rights and remedies and at our sole and absolute discretion:
    1. store the Goods at such place as we shall determine until the date of actual delivery and claim reimbursements from you for all costs and expenses thereby incurred and an administration charge for each subsequent delivery; or
    2. cancel your Order and claim reimbursement from you for all costs and expenses thereby incurred, in which event the total price paid for the Order shall be forfeited and any unpaid balance shall become immediately due and payable by you.

5. Passing of Risks and Title

  1. The risks in the Goods shall pass to you immediately upon delivery of the same at the Delivery Address. Notwithstanding anything contained herein, we shall not be responsible for any damage of the Goods due to any acts, omissions or any acts beyond our reasonable control (including but not limited to fire and water).
  2. Notwithstanding delivery and the passing of risk in the Goods or anything contained herein, the title to the Goods shall not pass until the total price of the Order under which it is ordered has been paid in full.

6. Return of Defective Goods

  1. We shall be deemed prima facie to have properly performed all obligations under the Contract, and the Goods delivered shall be deemed to be correct and of satisfactory quality, unless notice of fault and the particulars of such fault are given in writing accompanied with the return of the Goods to us within 7 days from the date of its delivery at the Delivery Address. Any claim not made as aforesaid shall be deemed to be waived and absolutely barred except where you can show to our satisfaction that it was impossible for you to comply with such time limit and that you have made the claim as soon as it becomes possible to do so.
  2. In the event that a claim is lodged in accordance with Clause 6.1 and subject to satisfactory proof of fault thereof, we shall, at our sole and absolute discretion, either:
    1. replace the Goods free of charge subject to the terms herein, in particular Clauses 6.3 and 6.5; or
    2. refund to you the amount paid for the Goods subject to the terms herein, in particular Clauses 6.4 and 6.5, after your return of the Goods.
  3. Without prejudice to anything contained in the Contract, all costs and expenses arising from the return of the Goods under Clause 6.1 and delivery of the replacement thereof under Clause 6.2.1 (including without limitation, delivery charges) shall be borne by you entirely. If the Goods is replaced pursuant to Clause 6.2.1, you shall be required to either collect the replacement in person or reimburse us for the cost of delivering the same to you.
  4. Refund of payment under Clause 6.2.2 shall be made in such manner as we shall determine at our sole and absolute discretion.
  5. The Goods returned under Clause 6.1 shall be returned in its original unaltered condition and in its original packaging.
  6. We shall not refund or replace any Goods that are not faulty or defective or without any error on our part.
  7. Notice of claim and the return of Goods under Clause 6.1 shall be made to us through our Customer Services.
  8. We reserve our sole and absolute right and discretion to decline any claim under this Clause 6. In the event of any dispute hereunder, our determination shall be final and conclusive.

7. Warranty Service

  1. There is a different warranty terms concerning different products purchased online. The warranty period hereunder shall commence from the date of delivery of the Goods at the Delivery Address and shall remain valid for a certain period (as the case may be) (“Warranty Period”), which scope shall be subject to the detailed terms and conditions of warranty offered by the Warrantor.
  2. For more details on the warranty terms, please go to the Warranty page.
  3. The warranty under this Clause 7 shall not cover, inter alia:
    1. any consumable items / parts supplied with the Warranty Goods;
    2. any accessories not being part or component of the Warranty Goods;
    3. cosmetic damage of the Warranty Goods;
    4. damage due to acts of accident, misuse, abuse, negligence, unauthorized alteration / modification, improper handling or operation, improper connection to voltage supply, repair or attempted repair of the Warranty Goods by any person not authorized by the Warrantor, or deterioration due to normal wear and tear; or
    5. damage excluded by the Warrantor.
  4. If any Warranty Goods are found to be faulty or defective during the Warranty Period, we will, subject to the relevant terms and conditions of warranty offered by the Warrantor, arrange at our option to either repair or replace such Warranty Goods at no additional costs to you, provided that you shall take the Warranty Goods to a designated service center within the Warranty Period and collect it from the same after completion of the relevant repair or replacement (as the case may be) at your own cost.
  5. Notwithstanding anything contained in this Clause 7, the extent of our liability in respect of any Warranty Goods during the Warranty Period shall be limited to the extent and scope of warranty offered by the Warrantor. For the avoidance of doubt, we shall not be liable for any fault, damage or defect of any non-Warranty Goods at any time save and except only for obligations under Clauses 6 (if applicable), or be liable for any fault, damage or defect of any Warranty Goods after the expiration of the Warranty Period.

8. Liability

  1. The Contract sets out the full extent of our obligations and liabilities in respect of the Goods and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Any conditions and warranties, whether express or implied by statute, common law or otherwise, including warranties of merchantability or of fitness for a particular purpose, and any additional damages, compensation or indemnification, other than such conditions, warranties and liabilities as are expressly provided for in the T&Cs, are, insofar as and to the fullest extent permitted by law, expressly excluded.
  2. Without prejudice to anything contained herein, our maximum aggregate liability under the Contract, whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount paid by you under the Contract.
  3. We give no warranty as to the accuracy of the information contained on the Website and accept no liability arising from any inaccuracy of the information therein contained. Any typographical error, clerical or other error or omission on the Website, any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction at any time without any liability on our part.
  4. No failure or delay by us in exercising any right, power or remedy under the Contract shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise thereof or the exercise of any other right, power or remedy. Without limiting the foregoing, no waiver by us of any of your breach of any provision of the Contract shall be deemed to be a waiver of any subsequent breach of that or any other provision of the same.
  5. We shall not be liable for any default of obligations or duties directly or indirectly caused by or resulted from acts of fire, flood, accident, riot, war, terrorist attack, government intervention, embargoes, strikes, labour disputes, equipment failures (including but not limited to internet system failure), or any other causes beyond our reasonable control.

9. General Terms

  1. You shall not assign or transfer any rights or obligations under the Contract to any third person without our prior written consent thereto.
  2. We reserve the right to amend the T&Cs from time to time without prior notice to you.
  3. The provisions contained in each clause of the T&Cs shall be enforceable independently of each of the others and its validity shall not be affected if any of the others is invalid. If any of those provisions is void but would be valid if some part of the provision were deleted, or if the amount or duration (if applicable) mentioned in the provision was reduced or shortened, the provision in question shall apply with such modification, reduction or shortening as may be necessary to make it valid.
  4. The T&Cs as set out herein and any dispute or matter arising from the Contract shall be governed by and construed in accordance with the laws of Hong Kong. Both you and we shall submit to the non-exclusive jurisdiction of the Hong Kong courts.

10. Enquiries

If you have any enquiries relating to the 7-day return of defective goods guarantee, please contact our customer service centre at (852) 2116 5981 or by email to info@ishop-hk.com. For other enquiries, please call our customer service hotline at (852) 2116 5981 between 11:00 a.m. to 9:00 p.m. from Mondays to Fridays and between 11:00 a.m. to 8:00 p.m. on Saturdays.

11.  Membership Discount Terms and Conditions:

All members can enjoy the membership discount – 5%off of our products.

*Membership discount offer cannot be used in conjunction with any other of our offers.